My tax hasn't come back yet?

So I live in South Australia just so everyone knows. I had a helper file my tax online through e-tax on the 28th of August. It's now the 5th of November. WTF? I have all of the paperwork from when it was lodged and I've been over it. Everything is correct, and I haven't sen anything in the mail about it so I checked online at ato "when will you get your refund" and it said I could do a quick search by my TFN. When I did it said: "We have received your return however it has not yet been processed. We will contact you if we require further information." It's been nearly 3 months now, surely it should have come through by now?