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Why are customers so much nicer in retail than in fast food?
I work fast food and I've realized how rude people can be. I mentioned in a previous question that most of my rude customers are immigrants (since I live in one of the new "Ellis Islands," so to speak), but I've had some rude American customers too. Here's a sampling:
Me: Hi, sir, what would you like today?
Customer (snappy): GIVE ME TWO BURRITOS!
Additional "insults" include (a sampling):
-(angry and snappy): "I want THAT rice over there, not this one!"
-"I need THREE!"
-"I said no black beans. Jesus Christ, are you even listening?"
Thankfully, I got a second job at a hardware retail store to supplement my income (though I'll most likely end up quitting my fast food job), and customers are SO much nicer at the hardware store!
Customer: "Hi, I was wondering if you could help me." (Describes problem/project)
Me: (Gives advice/help)
Customer: "Thank you, sir, I appreciate it!"
Some of them even shake my hand! Immigrants, too, are so much nicer at the hardware store! Yes, I know. I know. Even at the hardware store, there will STILL be that inevitable day when a customer is being pretty irritating/rude, but I bet it won't happen nearly as often as at my fast food place.
What makes fast food customers so rude and snappy and hardware store customers so polite and pleasant? Someone told me that people are mean and cranky when they're hungry, BUT I think that's just a lame EXCUSE. I'm never rude to fast food/restaurant workers no matter how hungry I am.
7 Antworten
- BookbinderLv 7vor 5 JahrenBeste Antwort
Customers at fast food restaurants are quite likely to be in a hurry and short of time and thinking about other things. Hence, they can't afford to lose even a second, because someone back at the office is on their back to get this and that done. By contrast, customers in a hardware store are more likely to be prepared to browse, to look for exactly what it is that they want. In other words, hardware customers are less pressed for time than customers in fast food places, and that's why they are called "fast" food places, because everything has to be - well - fast!
- GEEGEELv 7vor 5 Jahren
I saw a man go nuts in a McDonalds because he didn't like the amount they wanted to charge him just for the toy from a happy meal. If it costs more than you think it's worth, just say no, don't scream at the clerk who doesn't set the price any way. Don't know why this is true but I tend to agree with you. Maybe they are hungry?
- Bert WeidemeierLv 7vor 5 Jahren
The lower tier of the human race is what you typically find at a fast food hole, that's why you see that. A person with class will never eat at a place like that.
- vor 5 Jahren
It tends to be a hell of a lot busier in fast food, as well as louder and people tend to be ruder to customers. the term "fast food" also suggests that the people are going to be in a rush and sloppy service is more likely to annoy them faster and easier
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- susanLv 7vor 5 Jahren
That's interesting. Let's think about what sort of person does do-it-yourself projects vs what sort of person eats junk. Yes I know a person can do both, but if you think about it, one trait is positive and one is negative. So on average, maybe you are more likely to encounter a positive thinker at a hardware store? Idk, just wondering.
