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Faulty watch repair.?
I had watch repaired and serviced at H Samuel.
I asked for scratched crystal glass to be replaced, but i wanted the original glass returned.
also a baton had fallen off inside the face. number 7. I asked that it be re-glued.
when watch was returned there had no original glass ( they said it had broken while removing it) and there was glue clearly visible around the name of watch..where there had been none before!
they agreed to give me a full refund.
But now the baton has again fallen off, and H Samuel say the repair is out of guarantee.
So I now have missing glass and glue on watch face and the baton is loose inside face.
can i sue them!
the watch has great sentimental value
fairdoforall. but you are wrong. I have suffered financial loss. I will now have to pay to have glue removed from face, and also to fix baton back on. If glass could not have been removed without it been broken I should have been told this. I think any good watch repairer will be able to remove glass without breaking it.
there is a possibility glass was not removed but only polished clean!
I wasn't paying to have my watch repaired to the "best of their ability."but done to a high standard!
2 Antworten
- Anonymvor 7 Jahren
Sue them ? Unlikely. Removing a watch glass and particularly an old one is always likely to result in it breaking. Great sentimental value has no market value unless the watch is one of the exclusive brands like Rolex etc. The bottom line is that you have not really suffered any financial loss. H Samuel could and no doubt would argue that the watch was repaired by a professional watch Repairer to the best of his ability and they have no control regarding what exposure the watch has had to heat, humidity, shock etc since the repair was done. They would also point out that as they refunded the repair cost you have had no financial loss.
- Anonymvor 7 Jahren
Having a watch whose value has been significantly decreased by a faulty repair leaving the watch's baton in a state of having fallen off, and which is outside of the watch repair company's warranty may leave you with alternatives for having your watched fixed by the repair company without further expenditures by you. It is advisable to speak with a warranty or guarantee attorney who can advise you of your rights regarding your faultily repaired watch.http://www.legalmatch.com/law-library/article/warr...