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How to deal with German customers in Hospitality?
I have to do this assignment for a Hospitality course I'm doing. It's about dealing with foreign customers and how you communicate with them, any dietary requirements they may have. Apparently, with Germans, they sound like they're demanding you to do something but they're actually just telling you what they want or asking you to do something, normally in their eyes.
I'm not sure at all on this so any help would be appreciated :)
A Google search was the first thing I did, couldn't find anything of too much help. But thank you for your feedback regardless.
3 Antworten
- Anonymvor 8 JahrenBeste Antwort
Germans are often described by non-Germans as having the following qualities: sensible, reserved, punctual, precise, cold, target-oriented, arrogant, sure of themselves, obedient, disciplined, plan-oriented, authoritative, stiff, unfeeling, direct, bureaucratic, professional, correct, self-assured, petty, highly orderly, strong, humourless, principled, reliable, perfectionist, organised.Cultural standards describe characteristics on an abstract and generalised level. They relate to the elements which are common to a particular nation. An individual German can, of course, significantly diverge from these standards. However, the majority of Germans adhere to them, which explains the consistent impressions foreign business partners have of Germans.
Quelle(n): http://www.managingcultures.com/ - Anonymvor 8 Jahren
If it was a Muslim person would it be different??. If you can operate a smart phone and goggle or search under German customs.
You might learn something. I lived in Germany for 5 yrs while serving in the Army. They are very a honest straight foward type of people.
Don't bs them. Just be honest. And kind. They are a proud people. Unlike the French.
- MarkLv 7vor 8 Jahren
Read up on their culture. (That used to bug me too - until I realised that people from certain cultures are polite in a COMPLETELY different way - for instance, in some places repeating something doesn't mean "I think you are stupid and need to clarify it for you" - it means "I REALLY want this" - like "two keys two keys").
Germans don't have any dietary requirements, though they often think North Americans or British breakfasts are sources of amusement ("scrambled eggs, hash browns, AND toast? I'll just have a bowl of Corn Flakes and coffee").
