Company has put me in an uncomfortable position/do not call list?

Question

I am working for a company, and they have given me a list of past customers they want me to call to try and drum up new business or repeat business.  My problem is that this list doesn't say when the last time these customers have done business with us.  According to the Do  Not Call registry a company is only permitted to call past customers within 18 months of their last business transaction with you.

I am sure that some of these people are on the do not call list, and haven't done business with us in years.  And I just don't feel comfortable making these calls, when I am just not sure if it is "legal" for me to call them or not, trying to sell them a service.

Am I overreacting? I've tried to tell this to the company, and there response is basically "So, what?"

HRmom · Accepted Answer

Yes, you are overreacting.  If you are not supposed to call these people, that is not your fault, it's the company's.  It is not you that would be in trouble and you're not doing something terribly unethical or even illegal.  If your company wants you to call these people, you need to do so or leave your job.  But keep in mind that reason for leaving would not likely qualify you for unemployment.  Sure, you will likely have some unhappy people on the other end of the line, but any "cold calling" position usually faces that.  So, my advice to you is to just call these people and get it over with.  Good luck!

Anonym · Answer

You say that you're "sure" that some of the people are on the do not call list, but you don't actually know that. It's the company's responsibility to track those things anyway so if you haven't been given the job of making sure then you're completely overreacting. Anyway, I've never heard anybody try and say they have an ethical dilemma about violating the do not call list. It sounds to me that you just don't want to be making cold calls.

roznowski · Answer

when you're on the federal do no longer call list you may want to ascertain you get the call and telephone style of the caller and shop a list of at the same time as he calls. report a criticism with the Federal Communicaitons fee ( interior the yellow pages or on-line) you could assemble damages adversarial to the caller. If, even if, you've performed agency with that agency interior the previous 6 months they could call until eventually 6 months is up. similar for Political campaigns, pollsters, charities and some others.they are exempt from the regulation.

WRG · Answer

Are they also giving you the do not call list to check against? The 18 month rule only applies to those on the DNC list.

Company has put me in an uncomfortable position/do not call list?

4 Antworten