Anyone had anything similiar with Bank of America??

I've had MANY issues with BOA, but my main one right now is with my mortgage. I have an 80%-20% split mortgage with them. I claimed it on my Bankruptcy, which was discharged in August of '07. That same month I began the paperwork to do a short sale, being assured by BOA that it would be completed by the end of the calender year. As a result, my family and I moved out of the home 12/1/07. Over the past 10 months, the file has changed hands 4 different times, resulting in lost paperwork, and forms needing to be resubmitted each time. The current person in the office of Lost Mitigations has had the file since Feb 14. I have had spans of time where I have literally spent over a month calling daily trying to get ahold of this man. Now they're saying that they're not going to do the sale, and are suggesting a Deed in Lieu of Foreclosure. Problem is, I haven't been able to get ahold of them for 2 weeks again. This is insane. Has anyone else delt with this?