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Trying to transfer tracfone number and service to another tracfone, but it's not working!?

I bought a new phone recently, and I went to Tracfone's website and went through the whole process of transferring...and then right as it was about to confirm, my internet died. So I don't know if it worked, and their website is so confusing and full of glitches, I can't figure it out.

My old phone now says that the SIM card is unregistered, so I can't make or get calls on it, but my new phone doesn't seem to be receiving calls or texts either. I tried calling them just now, but their office is closed, and there's no way to email them. Their live chat option is done by the time I get home from work.

This is kind of serious--this is my only phone, and it's the only way people get in contact with me. I need my phone to work within the next few days. Any suggestions??

1 Antwort

Relevanz
  • vor 5 Jahren

    Go to some of the Tracfone web pages like Buy Airtime and BYOP until you see a box pop up for a text chat. Ask the customer service representative to help complete the activation.

    You will need the MEID of each phone (aka serial number) which can be found usually near the end of the phone's settings in a settings group called something like Phone Info.

    Meanwhile, also try FULLY (long press) powering off the new phone, then power it on, to make it contact a cell tower for updates.

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