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Unpaid for items realized later in the day?
I went shopping yesterday morning and I and bought a bunch of things. Well in this bunch was a Nintendo DS lite. The cashier past it over the scanner and the alarm deactivator and put it in the bag. I paid for my merchandise and left the store and continued on my shopping day. Later that day I found the same DS for 30.00 cheaper so I decided to bring back the system. Well I got it out of the bag and I found my receipt. I looked at the receipt and that is when I realized she didn't charge me for the DS. I was dumbfounded. So I sat there for a minute in the parking lot and thought about it. Well after a few minutes I decided to take it back. I took it back because if I didn't it would eat at me. I would feel guilt every time my child uses the game. Now I have asked a few people what they would have done and I have got different answers. Some said they would have taken it back too and the others said I was crazy for taking it back because it was their fault and the cashier should have paid better attention because it has a serial number and has to be put in at the register.
What is your opinion?
7 Antworten
- Anonymvor 1 JahrzehntBeste Antwort
I would have returned it. I work as a cashier at a retail store, and one of the first things I learned was that items that are rung up incorrectly on the register, or not rung up at all, cause a problem with our inventory system, which can cause other problems later in the day.
Say you kept the DS. If the store had sold all of the systems on the floor, and someone came in looking for a DS lite, the floor associate would have checked the sales floor first, then used a computer to look in their inventory system to see if they had any in the storage area in the back. If you had kept the DS, the inventory would show that there was still one in the system, which would prompt a long search for anywhere the item might be. It doesn't sound bad yet, but, especially on Black Friday, customers tend to be really impatient and short tempered, and grow even more so when they don't get what they want and have to wait while the associates embark on a fruitless search for a system that was not there. I've seen floor associates and cashiers (myself included) torn apart by a customer who didn't get what they wanted because we didn't have it.
In short, not only was returning the DS the right thing to do, you saved some poor store clerk from getting chewed out by a customer for something that was not their fault.
Quelle(n): Two Years Black Friday retail experience. - Anonymvor 1 Jahrzehnt
I have done both. I think you did right in taking if back since it did bother you. The things that I didn't take back were small ticket items, but I still am not proud of myself for keeping them.
One time I bought two suitcases, but the total didn't look correct. I asked the cashier if she rang up both of them.. She said, yes,yes, yes, so I left. When I got home I noticed that she only rang up one.I kept it. The store was going out of business, so maybe it was a 2 fer. But I have returned other items.
- Anonymvor 4 Jahren
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- demos_jonesLv 6vor 1 Jahrzehnt
The law only deals with what you HAVE to do because of the punishment when you don't. On that basis, you did nothing wrong, and lots of people can live with that.
Ethics deals with what YOU have to do because you have to live with your decision. People can tell you what THEIR ethics are, and you can decide whether to adopt their attitudes, but nobody can tell you what your ethics MUST be.
For many people, ethics only matter depending on how it benefits themselves. In other words, it should apply if it's for their benefit, but unimportant if it only benefits someone else. (Does the term Hypocrisy come to mind?) The Golden Rule might seem trite, but really it's the only decision I can make for myself. If I don't want someone doing it to me, then I can't do it to someone else.
For what it's worth, I agree with your decision, even though legally it was not required of you.
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- USAFisnumber1Lv 7vor 1 Jahrzehnt
If you did not pay for it and you know you did not pay for it, it is stealing. It does not matter "when" you decided to steal it, you stole it. The only honest answer is to take it back and either pay the price they want for it or simply point out they did not charge you for it and return it.
Then go to the other store and pay for that one.
- Anonymvor 1 Jahrzehnt
If a big shop with turnover in the millions I say keep it. Because they use all manner of scams to grab our money some even dishonest.
However, DEMOS JOE wins the moral argument and i think, hand on heart, he is right. But i have a very anti big corporation attitude that is why i would keep it, which in a way is what DEMOS is saying.
- IncognitoLv 5vor 1 Jahrzehnt
Honestly, if it was a mom and pop type store I would have brought it back. If it was a big chain store like K-mart. Target, and (especially) Walmart, I would have kept it.